Bridging the gap between complex business requirements and seamless technical delivery across business segments and corporate technology.
Professional Experience
Principle Engineer-Tech Project Management
Verizon
Jan 2021-Present
Helped migrate 10,000 users from Salesforce CRM to Microsoft Dynamics driving over 12 yearsof system enhancements from incumbent system to new system.
Led design, and implementation of systematic rules of engagement ensuring operational policy isenforced systematically between various sales organizations encompassing telesales, retail sales,face to face sales, and consumer sales.
Engineered scalable declarative solution within Salesforce to allow for effective Case routing forSolution Engineer organization removing 40 hours of work per week for the operational teamsupporting manual case assignment. Leveraged the same pattern for a specialized PrivateNetwork team to route leads from sales organization through a group of qualifying agents beforerouting again to the Private Network implementation team
Designed the organization's first ever generative AI solution allowing for email generation thatsupports the Sales person’s selling motion providing an easy to use tool within the CRM foreasily sending context rich emails to sales prospects and customers.
Engineered AI solution for Operational team to help conduct research for every segmentationconflict between Enterprise, Public Sector, and Mid-Markets groups. The AI tool built on AzureFoundry does deep web search across articles in reputable websites and includes searches throughcompany SEC filings to provide AI suggested resolution. The program also includes a patternrecognition Agent that will help identify areas of improvement to segmentation rules
Revenue Operations
Verizon
November 2018-December 2020
Helped with consolidating (3) companies Fleetmatics, Network Fleet, and Telogis Salesforceenvironments and tech stacks into a single unified system to provide scalable selling, marketing,and support process impacting over 10,000 employees globally.
Administered sales enablement tools like Xant for prescriptive selling motions and Highspotproviding content management.
Led program design for cross channel selling between Verizon Wireless organization and theTelematics organization Verizon Connect establishing the rules and process for compensatingboth sales organizations.
Sales Enablement Analyst
Verizon
December 2016-November 2018
Provided Sales Leader support by providing insights through analysis of activity and pipelinereporting metrics helping drive decisions for improving, coaching, and driving revenue outcomes.
Resolved rules of engagement conflicts between Sales teams using CRM based data metrics toprovide factual evidence of encroachment of the rules of engagement.
Business Development Representative
Fleetmatics/Verizon Connect
May 2015-December 2016
Attended trade shows to help drive awareness of Fleetmatics in how the Telematics solutionhelped solve common business problems for fleet operating organizations
Organized prospecting plan for trucking organizations that were mandated to implementelectronic log books. Leveraged resources in Marketing and Operations that helped withproviding specialized marketing campaigns to identified CRM data to help drive revenueobtainment.
Consistently sold at or above target amounting to adding $2300 of MRR every month toorganization selling goals.
Technical Expertise/Skills
CRM & Automation
Salesforce Sales Cloud, Service Cloud, Data Cloud, Agentforce
Microsoft Dynamics 365, Power Platform, Co-Pilot Studio
Languages & Frameworks
Python, Pandas
Other
Microsoft Azure Foundry, Webflow Custom Interfaces
