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Technical Leadership & Enterprise Architecture

Translating enterprise requirements into scalable systems, automated workflows, and high-adoption tech solutions.

A summary of internal career accomplishments, system design, and operational leadership across full-time corporate roles.

Professional Experience

Principal Engineer-Tech Project Management
Management — Global Telecommunications Enterprise
Jan 2021-Present
  • Helped migrate 10,000 users from Salesforce CRM to Microsoft Dynamics driving over 12 years of system enhancements from incumbent system to new system.
  • Led design, and implementation of systematic rules of engagement ensuring operational policy is enforced systematically between various sales organizations encompassing telesales, retail sales,face to face sales, and consumer sales.
  • Engineered scalable declarative solution within Salesforce to allow for effective Case routing forSolution Engineer organization removing 40 hours of work per week for the operational teamsupporting manual case assignment. Leveraged the same pattern for a specialized PrivateNetwork team to route leads from sales organization through a group of qualifying agents before routing again to the Private Network implementation team
  • Designed the organization's first ever generative AI solution allowing for email generation that supports the Sales teams selling motion providing an easy to use tool within the CRM foreasily sending context rich emails to sales prospects and customers.
  • Engineered AI solution for Operational team to help conduct research for every segmentationconflict between Enterprise, Public Sector, and Mid-Markets groups. The AI tool built on AzureFoundry does deep web search across articles in reputable websites and includes searches throughcompany SEC filings to provide AI suggested resolution. The program also includes a patternrecognition Agent that will help identify areas of improvement to segmentation rules
Revenue Operations
Management — Global Telecommunications Enterprise
November 2018-December 2020
  • Helped consolidate 3 acquired SaaS and telematics enterprise tech stacks into a single unified Salesforce environment, establishing scalable selling, marketing, and support processes impacting over 10,000 employees globally.
  • Administered sales enablement tools like Xant for prescriptive selling motions and Highspotproviding content management.
  • Led program design for cross-channel co-selling between the core wireless business unit and the telematics division, establishing unified rules of engagement and joint sales compensation models.
Sales Enablement Analyst
Management — Global Telecommunications Enterprise
December 2016-November 2018
  • Provided Sales Leader support by providing insights through analysis of activity and pipelinereporting metrics helping drive decisions for improving, coaching, and driving revenue outcomes.
  • Resolved rules of engagement conflicts between Sales teams using CRM based data metrics toprovide factual evidence of encroachment of the rules of engagement.
Business Development Representative
Management — Global Telecommunications Enterprise
May 2015-December 2016
  • Attended trade shows to help drive awareness of the telematics product portfolio in how the Telematics solution helped solve common business problems for fleet operating organizations
  • Organized prospecting plan for trucking organizations that were mandated to implementelectronic log books. Leveraged resources in Marketing and Operations that helped withproviding specialized marketing campaigns to identified CRM data to help drive revenueobtainment.
  • Consistently sold at or above target amounting to adding at a minimum of $2300 of MRR every month

Technical Expertise/Skills

CRM & Automation

Salesforce Sales Cloud, Service Cloud, Data Cloud, Agentforce

Microsoft Dynamics 365, Power Platform, Co-Pilot Studio

Languages & Frameworks

Python, Pandas

Other

Microsoft Azure Foundry, Webflow Custom Interfaces

Certifications & Education

Certifications

Education

Let's Build Systems and Connections That Scale.

Whether you are looking to deep dive into complex architectural patterns, seeking guidance on career alignment within enterprise tech, or just want to chat about open-source projects, I am ready to connect. Let's discuss your technical and professional goals.

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